Shipping policy

SHIPPING POLICY

Order Processing

Wildly Grateful products are made to order. After an order is placed, it is sent to one of our production partners for printing, quality review, and packaging before shipment.

Processing and Delivery Times

Estimated delivery times include both production and shipping. The estimated delivery timeframe available during checkout is an estimate and is not guaranteed. Delivery may take longer during holidays, periods of high order volume, severe weather, or carrier delays.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout before you complete your purchase.

Tracking Information

When tracking information becomes available, it will be sent to the email address provided with your order. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Multiple Shipments

Products in the same order may be produced or shipped from different facilities. As a result, your order may arrive in separate packages and at different times. You will not be charged additional shipping fees when an order is divided into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

If you notice an error, contact us through our Contact page as soon as possible. Once an order has entered production or shipped, we cannot guarantee that the address can be changed. Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.

Delayed, Lost, or Damaged Orders

If your tracking information has not updated for an extended period, your package appears to be lost, or your order arrives damaged, please contact us through our Contact page. Include your order number and any relevant photographs so we can review the issue.

International Orders

When international shipping is available, customers are responsible for any customs duties, import taxes, or other fees charged by the destination country. Customs processing may also cause delivery delays.

Questions

For questions regarding your shipment, please contact us through our Contact page and include your order number. We will do our best to help resolve the issue.